Cancellation Policy — Paradays

Effective: June 10, 2026

This Cancellation Policy is part of the Paradays Terms of Service and applies equally to customers and performers. The idea is simple: we only record events that genuinely affect the other party, and cancelling never charges anyone for a meeting that did not happen.

Cancelling a booking

When you cancel	What happens
An unconfirmed request (not yet accepted by the other party)	No penalty.
A confirmed booking, 24 hours or more before the start time	No penalty.
A confirmed booking, within 10 minutes of confirming it	No penalty — a grace period for immediate changes of mind.
A confirmed booking, less than 24 hours before the start time	Recorded as a late-cancellation reliability event on your account.

Money: cancellation never charges anyone

Cancelling a confirmed booking before the meeting starts releases the customer's payment hold in full. No money moves: the customer is not charged, no cancellation fee is collected, and nothing is paid to either party.

Reliability events and booking suspensions

Late cancellations and no-shows (see below) count together toward a single limit. Three or more combined reliability events within any 30-day period result in a temporary suspension from booking:

First suspension: 7 days
Repeat pattern after that: 14 days
Continued pattern: 30 days

The 30-day window is rolling — older events expire out of it automatically, so a single bad week does not follow you forever.

Your rating is unaffected. Reliability is tracked separately from review ratings: ratings reflect the quality of meetings that happened, while reliability reflects whether bookings happen as planned.

No-shows

Every meeting begins with an in-person check-in (the "digital handshake") in the app. If no check-in happens within the meeting's start window — from 15 minutes before to 60 minutes after the scheduled start time — the meeting never begins and is treated as a no-show.

No charge, ever. If a meeting never begins, the customer's payment hold is released in full. No money is transferred to either party, and there is no "no-show fee."
Reporting a no-show. Starting 15 minutes after the scheduled start time, the party who is present may report that the other party did not appear. The reported party is notified and given a short window to respond or to complete the check-in.
Late arrival still works. Completing the check-in at any time before the 60-minute mark voids any pending no-show report, and the meeting proceeds normally.
Mutual no-show. If both parties report each other, or neither appears, the no-show is treated as mutual and no reliability event is recorded against either party.
One-sided no-show. If only one party fails to appear, a reliability event is recorded on that party's account. It counts toward the same combined limit as late cancellations (above).
No GPS. Paradays does not use location or GPS data to determine a no-show. Attribution is based only on the check-in record and the parties' reports.

Same rules for everyone

Customers and performers are held to exactly the same standards — the cancellation windows, reliability events, and suspensions described here apply identically to both sides of every booking.

Appeals

If you believe a reliability event or suspension was recorded in error, contact support@getparadays.com. We review the booking record and remove events that were recorded incorrectly.

See also: Terms of Service · Privacy Policy